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Website Status

Current Status
Website Online Contact Phone Warehouse Delivery Partners
No Reported Issues No Issues
Unavailable No Issues

Order Cut Off Times
Warehouse 1 = 17:00
Warehouse 2 = 15:00
Warehouse 3 = 16:00
Warehouse 4 = 16:00
No Major Issues
See below for more details

Christmas Ordering Dates

Christmas Shipping Information
Date Open/Closed Last Date For Delivery Before Christmas
Wednesday 15thOpen
Thursday 16thOpenWarehouse 4 - Last Order Date for Standard
Friday 17thOpenWarehouse 4 - Last Order Date for Express & Priority
Saturday 18thClosed
Sunday 19thClosed
Monday 20thOpenWarehouse 3 - Last Order Date for Standard
Tuesday 21stOpenWarehouse 3 - Last Order Date for Express & Priority
Warehouse 2 - Last Order Date
Warehouse 1 - Last Order Date for Standard
Wednesday 22ndOpenWarehouse 1 - Last Order Date for Express
Thursday 23rdOpenWarehouse 1 - Last Order Date for Priority
Friday 24thClosed
Saturday 25thClosed
Sunday 26thClosed
Monday 27thClosed
Tuesday 28thClosed
Wednesday 29thOpen
Thursday 30thClosed
Friday 31stClosed
Saturday 1stClosed
Sunday 2ndClosed
Monday 3rdClosed
Tuesday 4thOpen

Winter Logistics Pressures

Updated 26/11/2021:

We have not changed our delivery estimates so far, however, we continue to monitor the performance of our partners.

We prefer to be open and honest with our customers and give you as much information as possible.

All our logistics partners are performing well at this stage.

We are prepared should our delivery partners and back end logistics partners begin to struggle over the winter.

This would mostly be due to projected demand for online shopping mixed with continued staffing pressure caused by typical winter cold and flu season as well as additional COVID-19 cases.

Please remember we do everything we can to get orders moving on time, however, we are at the mercy of our logistics partners.

Coronavirus | COVID-19

Updated 10/11/2021:

Royal Mail Next Day (Our Priority Service) is still a 16:00 next day target. Please remember that until logistics and delivery companies have returned to their normal service level, we are unable to guarantee delivery times, all named day delivery options are estimates based on over 95% success for that method.

The situation in the UK appears stable and most issues faced by couriers are now under control across the country.

Some minor issues exist with delivery partners due to staff being isolated, but most carriers are able to continue a good service.

We anticipate that as we get closer to Christmas, delivery performance will be lower.

It is worth remembering that back orders require international manufacturing and logistics, so some items could be delayed beyond our estimates.

Coronavirus is not impacting our staff's ability to manage our warehouse inventory or ship orders out of our facility to customers. We will continue to monitor the performance of our delivery services and update the site should delivery times start to slip due to pressure on the carriers.

In Store collections are now available again, you must await an email confirming your product is ready for collection.

Phone support is unavailable at the moment, please contact us online.

Our staff are being well looked after and provided with PPE where applicable, distancing between staff is being observed and all staff who are working on site want to be there and work to serve our customers. Our staff our amazing!

Thank you for your understanding.

Royal Mail Coronavius Updates Here
Royal Mail UK Service Updates Here
Royal Mail International Updates Here